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10px;font-size:14px;color:var(--ink);line-height:1.45}.holdcard__actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.holdcard .rail{margin:8px 0 4px}.rail--compact .rail__track{top:8px;left:8%;right:8%}.rail--compact .rail__dot{width:10px;height:10px;margin:3px auto 4px}.rail--compact .rail__label{font-size:10.5px}.rail--compact .rail__when{display:none}.histlist{list-style:none;margin:0;padding:0;display:grid;gap:10px}.histitem{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center;padding:4px 4px 4px 0;border:1px solid var(--line);border-radius:10px;background:#fbfcfb}.histitem:hover{border-color:var(--brand)}.histrow{display:grid;grid-template-columns:64px minmax(0,1fr);gap:12px;padding:12px;min-width:0;color:inherit;text-decoration:none}.histitem__archive{padding:10px 12px;margin-right:4px;font-size:13px;white-space:nowrap}.histrow__date{font-size:13px;color:var(--muted)}.histrow__reason{margin:6px 0 0;font-size:13px;color:var(--muted)}.msgpane{display:grid;grid-template-columns:minmax(240px,.9fr) minmax(0,1.4fr);gap:18px;align-items:start;min-height:420px}.msglist,.msgthread{background:var(--surface);border:1px solid var(--line2);border-radius:12px;padding:16px;min-height:360px}.msglist ul{list-style:none;margin:0;padding:0;display:grid;gap:6px}.msgrow{width:100%;text-align:left;padding:12px;border-radius:10px;border:1px solid transparent;min-height:64px}.msgrow:hover{background:var(--brand-tint)}.msgrow--on{background:var(--brand-tint);border-color:#cfe1d5}.msgrow--unread .msgrow__title{font-weight:800}.msgrow__top{display:flex;justify-content:space-between;gap:8px;align-items:center}.msgrow__title{font-weight:700;font-size:14.5px}.msgrow__preview{margin-top:4px;font-size:13px;color:var(--muted);display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.msgrow__when{margin-top:4px;font-size:12px;color:var(--muted)}.msgthread__back{display:none;margin-bottom:8px}.msgthread__head{display:flex;flex-wrap:wrap;justify-content:space-between;gap:8px 16px;align-items:baseline;margin-bottom:14px}.msgthread__head h2{font-family:var(--fdisp);font-weight:600;font-size:22px;margin:0}.msgthread__tools{display:flex;flex-wrap:wrap;gap:8px 16px;align-items:center;margin:-4px 0 12px}.msgthread__delete{color:#8a3a3a}.msgthread__confirm{margin:0 0 14px;padding:12px 14px;border-radius:10px;border:1px solid #e2c4c4;background:#fff7f7}.msgthread__confirm p{margin:0 0 10px;font-size:14px;line-height:1.45;color:var(--ink)}.msgthread__empty{padding-top:48px;text-align:center}.bubblelist{display:grid;gap:10px;margin-bottom:16px}.bubble{max-width:85%;padding:10px 12px;border-radius:12px;background:#eef2f0;border:1px solid var(--line)}.bubble--customer{margin-left:auto;background:var(--brand-tint);border-color:#cfe1d5}.bubble--staff{margin-right:auto;background:#fff}.bubble--system{margin:0 auto;max-width:92%;text-align:center;background:transparent;border-style:dashed;color:var(--muted)}.bubble__meta{font-size:11.5px;color:var(--muted);margin-bottom:4px;font-weight:600}.bubble__text{white-space:pre-wrap;font-size:14.5px;line-height:1.45}.msgcompose{display:grid;gap:10px;border-top:1px solid var(--line);padding-top:14px}@media(max-width:900px){.acct__grid,.msgpane{grid-template-columns:1fr}.msgpane:not(.msgpane--open) .msgthread{display:none}.msgpane--open .msglist{display:none}.msgthread__back{display:inline-flex}}@media(max-width:560px){.holdcard{grid-template-columns:72px minmax(0,1fr)}.holdcard__media{width:72px;height:72px}.holdcard__actions .btn{flex:1 1 auto}}